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Pro-Tech Policies

GENERAL ETIQUETTE

Working Together

  • Respect and courtesy are essential components of a comfortable and learning environment. Please respect the personal space of others, keep the equipment in its designated area, and between sets, allow other members to share the use of our cages/equipment/resources/etc.  After you’ve finished your workout, we ask that all participants/members please be courteous and return any equipment and accessories to the designated areas within the facility.

  • No spectators are allowed on the turf for any reason unless warranted due to an emergency. This is a policy designed to ensure the safety of all guests and avoid additional liability. This also helps trainers/coaches have the undivided attention of all trainees.

  • Pro-Tech does not set time limits on any piece of functional, or strength training equipment, with the exception of equipment located on the main turf within the batting cages.

  • Amenities may have usage restrictions such as time and frequency of use depending on demand. Restrictions may be imposed to ensure all members are given the opportunity to use the Amenities during their visit.

General Etiquette
Booking Policy

BOOKING POLICY

Booking

  • All services must be pre-paid prior to booking. This policy is designed to provide a professional and courteous experience for all customers and staff. You may purchase and schedule your desired service by any of these methods:

Attendance & Waitlist

ATTENDANCE & WAITLIST POLICY

Attendance

  • Class durations will run according to their designated scheduled times unless the minimum capacity is not met. The minimum capacity for each class is 3 participants. For example, if 1 participant arrives for a class, the class duration will shrink to 30min. from 1 hour. If 2 participants attend, class duration will shrink to 45min. At 3 participants, the minimum capacity will be met and the class duration will be as originally intended. 

 
Waitlist

  • Once you get off the waitlist for a session, please remove yourself from the other waitlists you are on.

  • You are not eligible to be on the waitlist for another session once you get into a session.

  • If there are multiple sessions for a single hour, you may be on multiple waitlists. Please be courteous to fellow participants and remove yourself from the other waitlists once you are added to a session. The app will not automatically remove you from a duplicate session. If you fail to remove your name from the app and are added to an additional session, the cancellation policy will be in effect.

  • Once scheduled, you are no longer eligible to remain on the waitlist.

  • ​You will not be charged for removing yourself from the waitlist at any time.

  • If you cannot attend a session, and are on the waitlist, please remove your name from that waitlist. You are eligible to be added to a session up to 30 minutes before the scheduled time. If you add your name and do not attend or cancel late, the cancellation policy will be in effect.

  • If you are removed from the waitlist, you are automatically added to the session. If you select "N" when you are notified via text or email if within 3 hours of the session, it will count as a late cancel. Please remove yourself from the waitlist if you do not plan on attending the session.

  • If you show up for a session you are still waitlisted for, you will not be guaranteed a spot. If another player fails to show up, we will make every effort to accommodate you.

 

Extra Session Charges

  • If you use all of your sessions within your package and continue to sign up/attend any other classes, there will be an automatic session charge to your account at a 'single session' rate.

    • For example, if the participant uses their last session of their Semi-Private Training - 4 Class Package, they will be charged $59.99/session for each additional Player Development Training session. You can purchase additional sessions or packages of sessions at any time.

  • If you are frequently using additional sessions, you might consider an increased class package.

  • You can track the number of sessions you have used several ways:

  1. MindBody App: 

    • You can log into the Mindbody App using your same login information

    •   To see visit history: Profile > Schedule

    •    To see sessions available: Profile > Passes​

  2. Login using your desktop

 

Late Policy

  • While we understand that unforeseen circumstances may happen, please be courteous to your fellow members upon arrival. If you arrive during the warm up, please find an open space. and begin, the coaches will place you after the warm up is complete. 

  • If you arrive more than ten minutes late to an active session, please be prepared to wait until the coach is available to get you started.

  • Please note, our sessions begin promptly at the start time. If you are more than ten minutes late without having notified a coach, you will risk losing your spot to a player waiting on the waitlist. 

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Late Cancellations

  • Cancellation policy is 3 hours.

  • If you cancel within 3 hours of your scheduled session, you will lose that session.

  • This policy is effective for all Classes and Private Trainings.

  • If you cannot attend a session, and are on the waitlist, please remove your name from that waitlist. You are eligible to be added to a session up to 30 minutes before the scheduled time. If you add your name and do not attend or cancel late, the cancellation policy will be in effect.

  • If you are removed from the waitlist, you are automatically added to the session. Please remove yourself from the waitlist if you do not plan on attending the session.

  • If you show up for a session you are still waitlisted for, you will not be guaranteed a spot. If another trainee fails to show up, we will make every effort to accommodate you.

 

Switching Sessions

  • If you are signed up for a semi-private session and you would like to attend a different session the same day, you may make the change, but you will lose the original session if this occurs within the 3 hour cancellation period. 

  • Outside of emergencies, we cannot accommodate same day sessions changes.

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After Completion of 30-Day Trial 

  • After you complete your 30 day intro you have two different payment options. If you wish to continue to pay with credit card, there will be a 3% processing fee. If you choose to use ACH (direct debit) transfer, there will be no fee. Upon the completion of your introduction, payment options will be presented to you via email.

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Membership Terms & Conditions

MEMBERSHIP TERMS & CONDITIONS

Membership Renewal

  • All memberships, month-to-month, three-month, six-month, and twelve-month commitments, will automatically renew unless we are notified via email five days before the end of the renewal month.

 

One Month Freeze

  • During a twelve-month membership period, we allow each member a one-month freeze option. 

  • You will be billed during the month you are freezing, but your membership will extend one month past your initial end date.

  • Membership freezes are eligible during a full calendar month only. We are not able to freeze memberships weekly or over two months (ie. September 15th - October 15th). 

  • Attending sessions during your month freeze will invalidate your extension.

  • In order for a freeze to be initiated, an email must be sent to info@protechathletics.com no later than the five days before the desired freeze period for approval.  Any request submitted within five days may not be accepted.​

  • Any freeze longer than one month will be considered a cancellation of your membership and will be subject to a $300 early termination fee. (This is not applicable for relocation outside the Luzerne, Lackawanna and Wyoming Counties or medical reasons.)

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Refunds

  • All membership sales are final.  Once your monthly payment is processed, refunds cannot be issued.

 
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